How to contact Winix Support and explain a problem

Open Profile → Support in the app to contact the team. For an offer completed without a recorded reward, the website also provides a missing earnings form with evidence and waiting requirements. The current form uses French.

Identify the operation and describe what you see. “It does not work” cannot distinguish an offer, ad, withdrawal or profile picture that will not save.

Identify the issue

For an offer, provide its name, ID, affected milestone and action date. The missing rewards guide explains checks before a claim.

For a withdrawal, use its reference, date, method and displayed status. The status guide explains these details.

For coins or an ad, describe the viewing time, result and counter change. For a profile picture, say whether the error happens when choosing or saving the image.

Add useful context

Mention Android or iPhone, the app version if available, screen and exact message. Explain the action immediately before the issue.

A readable screenshot can show the result. Avoid unrelated personal information. A password or secret payment code is not needed to describe an error.

Report a bug

The profile also offers a bug-reporting action. Use it for unexpected screen behaviour, inconsistent displays or repeated errors.

State whether you can reproduce the problem and list the steps. A short, specific description helps locate the behaviour.

Follow an existing request

Keep confirmations and references when provided. Mention the existing request when adding information instead of opening several cases for one operation.

For a reward claim, prepare the images explained in the evidence guide. For avatar issues, first read the profile picture guide.

Sending a request does not guarantee validation or reversal of a rejection. The team must examine the operation and its conditions; accurate information identifies the correct case.